Total Pet Services is owned by Steph Drake and Nicola Baker-Jones. Both with a lifetime love of animals, this is the ideal business for them and one that they very much enjoy. They have both had a varied career, Steph as a senior manager within the NHS and Nicola as a member of Northamptonshire Police and a marketing consultant. Both are educated to degree level and have an ongoing commitment to training and development and both have a young family so are very familiar with the balancing act involved in running a home and family life alongside a business. Both Steph and Nicola have extensive experience within the pet sector, having run this type of business for over 15 years.
They have used the knowledge gained over many years to combine the best of various business models and build a template for the franchise businesses, resulting in a tried and tested operation that runs very successfully. Both Steph and Nicola still work hands-on in their existing businesses and therefore know first-hand what is needed to run such a business. In addition, Nicola is a trained Microchip implanter, has a certificate in Animal Psychology and Steph has an advanced certificate in Canine Communication, offering 1-1 behaviour consultations for dogs.
She has also written courses on How to Set up and run a Successful Dogwalking and Petsitting Business and How to take your Business to the Next Level which she has taught on behalf of the National Association of Registered Petsitters. They are both qualified in Pet First Aid. Importantly, they will never ask a franchisee to do something they haven’t done or would be prepared to do themselves.